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I’m a frequent (keynote) speaker, MC, panelist, and judge at hospitality, leisure, tourism, customer service, sales & marketing, technology, and innovation conferences, events, and awards.

Combining insider knowledge with unparalleled experience and storytelling skills, I’m sometimes hard-hitting; other times witty; but always engaging.

Audiences consistently rate my content and presentation skills ‘thought provoking’, ‘refreshing’ and ‘inspiring’.

I’m able to translate conventional wisdom and practices into modern, practical tools that will change the way you look at yourself, your employees, your guests/customers, and your business.

If you’d like me to speak at your event or if you’re looking for a host or MC, please get in touch!

Upcoming Speaking Engagements

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I’m currently available for speaking engagements,
MC opportunities, and workshops.
Contact me today!

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“Tomorrow’s travelers: Why green matters”
Dubai Green Hotel Innovation 2016.
28th & 29th November 2016, Dubai, United Arab Emirates

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“Transforming the Hotel Experience”
Tourism Innovation & Transformation Forum 2016.
23rd November 2016, Dubai, United Arab Emirates

Past Speaking Engagements

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“Choosing the right social media mix for your hotel: Targeting audiences and ROI”
Hotel Technology Qatar. 5th & 6th October 2016, Doha, Qatar

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“Building relationships through technology”
TECSEC Conference 2016 (collocated with The Hotel Show Dubai). September 2016, Dubai, United Arab Emirates

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“Developing a digital marketing strategy for revenue optimization” [on behalf of MODULE University Dubai]
The Hotel Show Dubai. September 2016, Dubai, United Arab Emirates

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“Using social media to attract domestic travellers”
Vision Conference 2016 (colocated with The Hotel Show Jeddah). May 2016, Jeddah, Saudi Arabia

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“Boutique hotels – winning over tomorrow’s guests through customized experiences”
Vision Conference 2016 (colocated with The Hotel Show Jeddah). May 2016, Jeddah, Saudi Arabia

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“Middle East Food Forum 2016”
Data: On a Plate. May 2016, Dubai, United Arab Emirates

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“Hotel 360 – The Hotel Business Conference”
IQPC Middle East. March 2016, Dubai, United Arab Emirates

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“The Future of Restaurant Finance”
The F&B Business Forum (colocated with Gulfood 2016). February 2016, Dubai, United Arab Emirates

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“Being online in 2016. So what’s the big deal?”
Emirates NBD. November 2015, Dubai, United Arab Emirates

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“Marketing, Sales, E-commerce, & Revenue Management – how is the customer coming to you?”
Hospitality Technology Forum Middle East 2015. November 2015, Dubai, United Arab Emirates

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“The Internet of Everything – improving the guest experience”
Hospitality Technology Forum Middle East 2015. November 2015, Dubai, United Arab Emirates

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“Halal travel marketing vs conventional travel marketing strategies”
The World Halal Travel Summit 2015. October 2015, Abu Dhabi, United Arab Emirates

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“Destination marketing, social media, and creating routes to market”
The World Halal Travel Summit 2015. October 2015, Abu Dhabi, United Arab Emirates

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“Social media marketing for fast growing Halal tourism SMEs”
The World Halal Travel Summit 2015. October 2015, Abu Dhabi, United Arab Emirates

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“The global growth of boutique hotels”
Vision Conference & TECSEC Summit 2015 (colocated with The Hotel Show Dubai). September 2015, Dubai, United Arab Emirates

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“Using social media to your advantage”
Vision Conference & TECSEC Summit 2015 (colocated with The Hotel Show Dubai). September 2015, Dubai, United Arab Emirates

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“Can hotel rooms ever be too tech”
Vision Conference & TECSEC Summit 2015 (colocated with The Hotel Show Dubai). September 2015, Dubai, United Arab Emirates

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“The View from the Boardroom”
Leaders in Hospitality MENA 2015. June 2015, Dubai, United Arab Emirates

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“Digitization of the Hospitality Sector”
Hotel News Middle East GM Leaders Conference 2015. June 2015, Dubai, United Arab Emirates

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“Serving with Innovation”
Vodafone Qatar. February 2015, Doha, Qatar

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“The Hotel Industry and Its Impact on the Oman Tourism Landscape”
International Travel & Hospitality Show 2014. December 2014, Muscat, Oman

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“Destination 2.0 – Digital Travellers and the Destination Oman”
International Travel & Hospitality Show 2014. December 2014, Muscat, Oman

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“Smart Ways to Navigate the One-to-One Marketing Paradise”
GITEX Digital Strategies Forum 2014. October 2014, Dubai, United Arab Emirates

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“All things digital & shifting the focus to direct bookings”
Vision Conference 2014 (colocated with The Hotel Show Dubai). September 2014, Dubai, United Arab Emirates

 

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“Digital Travellers & Hotels – Engaging guests in an “always-on” culture”
Vision Conference 2014 (colocated with The Hotel Show Dubai). September 2014, Dubai, United Arab Emirates

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“Social Media in Hospitality – The GMs’ Responsibility to Reputation”
Hotelier Middle East Great GM Debate 2014. September 2014, Dubai, United Arab Emirates

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“How today’s hotel operations must change to cater to tomorrow’s travelers”
Hotel Technology Forum. April 2014, Las Vegas, United States of America

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“Marketing and digital media”
Global Restaurant Investment Forum. March 2014, Dubai, United Arab Emirates

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“The future of online & mobile payments – trends and opportunities”
2nd Annual Customer Engagement Technology Forum. November 2013, Dubai, United Arab Emirates

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“Developing a customer centric digital strategy”
GITEX Digital Strategies Forum 2013. October 2013, Dubai, United Arab Emirates

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“The impact of social media and technology on the MICE industry in the Middle East”
The MICE Middle East Forum 2013. October 2013, Dubai, United Arab Emirates

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“Re-evaluating your hotel’s social media strategy for 2013”
3rd Annual Hotel & Restaurant Business Conference. April 2013, Dubai, United Arab Emirates

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“Social Media in Action – JA Resorts & Hotels” [on behalf of JA Resorts & Hotels]
The Digital & Social Marketing Summit 2013. March 2013, Dubai, United Arab Emirates

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“Engagement in the transparent age; The data explosion: Store it, analyze it”
Big Data World Middle East 2012 (colocated with En-Gage – The Marketing Show 2012). November 2012, Dubai, United Arab Emirates

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“Capitalising on “mocial” to stay connected with your fans 24/7”
Social Media World Middle East 2012 (colocated with The Internet Show Middle East 2012). April 2012, Dubai, United Arab Emirates

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“Social media marketing”
Caterer Middle East Conference 2012 “Food and Business”. March 2012, Dubai, United Arab Emirates

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“Reaping the benefits of brand democratization”
Loyalty World Middle East 2011 (colocated with The Customer Show Middle East 2011). November 2011, Dubai, United Arab Emirates

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“Building an effective community around your business”
Social Media World Middle East 2011 (colocated with The Internet Show Middle East 2011). September 2011, Abu Dhabi, United Arab Emirates

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“Making social media work for you – Improving customer service and opening-up new revenue streams”
Hotelier Middle East Great GM Debate 2011. September 2011, Dubai, United Arab Emirates

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“CRM – Technologies and strategies to win the ultimate commercial reward”
Hotel Innovation, Trends and Technology Conference 2011 (colocated with The Hotel Show Dubai). May 2011, Dubai, United Arab Emirates

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“Management essentials to maximize revenue management”
4th Annual Middle East Hospitality Expansion Congress. October 2010, Abu Dhabi, United Arab Emirates

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“Drawing on social media marketing & social networks to maximize customers’ experience”
2nd Customer Experience & Service Innovation Conference. August 2010, Singapore

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“Forecasting customer behavior“
Service Quality Excellence Conference. March 2010, Dubai, United Arab Emirates